SoloingAI provides AI-powered missed call recovery and communication automation services, including automated SMS recovery, AI-powered conversation handling, appointment facilitation, ringless voicemail follow-up sequences, and related lead engagement functions (the "Services"). The specific configuration and enrolled telephone number(s) are established during onboarding.
SoloingAI shall use commercially reasonable efforts to deliver the Services as described. Client acknowledges that no specific result — including a specific number of recovered leads, booked appointments, or revenue amount — is guaranteed.
New clients receive a thirty (30) day free trial commencing on the date of onboarding completion. To initiate the trial, Client must complete the onboarding form and provide a valid credit or debit card. No charge will be processed to Client's card during the thirty (30) day trial period. At the conclusion of the trial period, the monthly Service Fee will be automatically charged to the card on file unless Client cancels prior to the end of the trial period. Client may cancel at any time during the trial period with no obligation and no charge.
3.1 Fees. The monthly Service Fee is $500.00 USD per month, billed in advance on or about the first (1st) day of each billing cycle following the free trial period. Fees are non-refundable except as provided in Section 4.
3.2 Payment Method. Client provides a valid credit or debit card at the time of onboarding. No charge is processed during the thirty (30) day free trial. Following the trial period, the first monthly Service Fee is charged to the card on file. Subsequent months are billed by ACH debit from the bank account designated by Client, or by card on file if no ACH account is designated. Client authorizes SoloingAI, a trade name of Thad M. Brown, LLC, to initiate recurring charges in the amount of the applicable monthly fee. Client is responsible for maintaining a valid payment method. Failed transactions may result in suspension of Services until resolved.
3.3 Cancellation. Client may cancel the Services at any time by providing written notice via email to the designated account manager. To avoid the next billing cycle charge, cancellation must be received no fewer than seven (7) calendar days before the next billing date. Cancellations received after that window take effect at the following billing date.
3.4 Fee Adjustments. SoloingAI reserves the right to adjust the monthly fee with thirty (30) days written notice. Continued use after the effective date of a fee change constitutes acceptance of the revised fee. Client who does not accept a fee adjustment may cancel pursuant to Section 3.3 without penalty.
3.5 Sales Tax. All fees are exclusive of any applicable sales, use, excise, or similar taxes. If any governmental authority determines that the Services are subject to taxation, Client shall be solely responsible for payment of such taxes.
SoloingAI offers a no-questions-asked satisfaction guarantee for new clients during the first thirty (30) days of paid service following the trial period. If Client is not satisfied for any reason during this guarantee period, Client may request a full refund of the first month's Service Fee. Refund requests must be submitted in writing to the designated account manager within the guarantee period.
5.1 Accurate Information. Client shall provide accurate business information, telephone number(s), and contact details during onboarding. Client is responsible for notifying SoloingAI promptly of any changes.
5.2 TCPA Compliance. Client is solely responsible for ensuring that all telephone numbers enrolled in the Services have provided appropriate prior express written consent for automated SMS communications under the Telephone Consumer Protection Act (TCPA) and applicable state law. SoloingAI is not liable for any TCPA violation arising from Client's use of the Services with non-consenting recipients. Client shall indemnify SoloingAI for any TCPA claims arising from Client's enrolled numbers.
5.3 Lawful Use. Client shall use the Services only for lawful purposes and in compliance with all applicable federal, state, and local laws and regulations.
Client retains ownership of all lead data, customer information, and business data processed through the Services. SoloingAI processes Client data solely to deliver the Services and does not sell or share Client data with third parties except as required to operate the underlying service infrastructure. Client is solely responsible for the acquisition, retention, and backup of all lead data.
SoloingAI retains all intellectual property rights in the platform, system architecture, workflows, and proprietary methods used to deliver the Services. Client is granted a limited, non-exclusive, non-transferable license to use the Services during the term of this agreement. No license to any underlying technology is granted to Client.
SoloingAI's total liability to Client for any claim arising under these Terms shall not exceed the total Service Fees paid by Client in the three (3) months immediately preceding the claim. SoloingAI is not liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, lost revenue, or reputational harm, regardless of the theory of recovery.
Client shall indemnify, defend, and hold harmless Thad M. Brown LLC, its members, officers, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of: (a) Client's use of the Services; (b) Client's violation of these Terms; (c) Client's violation of any applicable law or third-party right; or (d) any TCPA claim arising from Client's enrolled telephone numbers.
All disputes arising out of or relating to these Terms or the Services shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, as amended. Arbitration shall be conducted in Travis County, Texas. The arbitrator may award any relief available at law or equity, including injunctive relief.
Cost Allocation: Initial AAA filing fees shall be split equally between the parties. The prevailing party is entitled to recover all arbitration costs and reasonable attorneys' fees from the non-prevailing party. The party initiating arbitration shall bear its own filing fees until the arbitrator issues a final award.
These Terms are governed by the laws of the State of Texas without regard to conflict of law principles. For any proceeding not subject to arbitration, venue is exclusively in Travis County, Texas, and each party consents to the personal jurisdiction of the state and federal courts located therein.
SoloingAI reserves the right to modify these Terms at any time with thirty (30) days written notice to Client. Notice may be provided by email to the address on file. Continued use of the Services after the effective date of any modification constitutes acceptance of the revised Terms.
These Terms, together with any applicable Order Form or Statement of Work, constitute the entire agreement between the parties with respect to the Services and supersede all prior and contemporaneous agreements, representations, and understandings. These Terms may not be modified except as provided in Section 13 or by a written agreement signed by both parties.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.
SoloingAI, a trade name of Thad M. Brown, LLC
Austin, Texas
Phone: (530) 661-8787
Website: soloingai.com
For legal notices and disputes, contact via the designated account manager or the contact page at soloingai.com.
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